Privacy Policy

Overview and Commitment

At evolystranox, we understand that your personal information is valuable. This privacy policy explains how we collect, use, store, and protect your data when you visit our website, use our financial recovery services, or interact with our educational content. We're committed to transparency about our data practices and ensuring you have control over your personal information.

This policy applies to all users of evolystranox.com, including visitors who browse our content, individuals who sign up for our financial recovery programs, and anyone who contacts us for information. We operate under Canadian privacy laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's a breakdown of what we gather and why it's necessary for our financial recovery services:

• Information you provide directly when filling out forms, creating accounts, or contacting us
• Automatically collected data through cookies and similar technologies
• Information from third-party sources only when you've given consent
• Device information such as IP address, browser type, and operating system

How We Use Your Information

Your information serves specific purposes related to our financial recovery services. We don't use your data for unrelated marketing activities or share it unnecessarily. Here's exactly how we put your information to work:

We use your contact information to send you program updates, educational materials, and important notices about changes to our services. Financial information helps our advisors create personalized recovery strategies that address your unique circumstances. Website usage data guides our content development, helping us create resources that actually help people in similar financial situations.

We also use aggregated, anonymized data to understand broader trends in financial recovery, which helps us develop better resources and strategies. This aggregated data cannot be traced back to individual users and helps us serve the financial recovery community more effectively.

Data Sharing and Third Parties

We're selective about when and why we share your information. Most of the time, your data stays within evolystranox's systems. However, there are specific situations where sharing is necessary to provide our services or comply with legal requirements.

We work with trusted service providers who help us deliver our financial recovery programs. These might include email service providers, payment processors, and analytics tools. All these partners must agree to protect your information according to the same standards we maintain.

• Service providers who help us operate our platform and deliver programs
• Legal authorities when required by law or to protect our users' safety
• Professional advisors such as lawyers and accountants for business operations
• In the unlikely event of a business merger or acquisition, with your notification

We never sell your personal information to data brokers or marketing companies. Any sharing happens under strict confidentiality agreements that require the same level of data protection we provide directly.

Your Rights and Control

Under Canadian privacy law, you have significant control over your personal information. These rights aren't just legal requirements – they're fundamental to how we operate. You can exercise these rights at any time by contacting us directly.

To exercise any of these rights, send us a detailed request including your full name and the email address associated with your account. We'll verify your identity and respond within the timeframes required by Canadian law. There's no fee for reasonable requests, though we may charge for excessive or repetitive requests.

Data Security and Protection

Protecting your information is a core responsibility we take seriously. We use multiple layers of security to protect your data both during transmission and while it's stored on our servers. Our security measures meet or exceed industry standards for financial services.

All data transmission between your device and our servers uses SSL encryption. We store personal information on secure servers with restricted access, and all employees who handle personal data receive regular privacy training. We conduct regular security audits and update our protection measures as new threats emerge.

• 256-bit SSL encryption for all data transmission
• Secure server storage with multiple backup systems
• Regular security audits and vulnerability testing
• Limited employee access on a need-to-know basis
• Incident response procedures for any potential breaches

Data Retention and Deletion

We don't keep your personal information forever. Our retention periods depend on the type of information and why we collected it. Generally, we keep personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Account information and communication records are typically retained for seven years after your last interaction with us, which aligns with Canadian financial record-keeping requirements. Website usage data and cookies are usually deleted after two years. If you specifically request deletion of your data, we'll remove it within 30 days unless legal requirements prevent us from doing so.

• Account and financial consultation records: 7 years after last contact
• Email communications and support tickets: 3 years after resolution
• Website usage data and analytics: 2 years from collection
• Marketing communication preferences: Until you change them or close your account

When we delete your information, we remove it from our active systems and ensure it cannot be recovered. Some information may remain in backup systems for up to 90 days while those backups cycle through our security protocols.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our financial recovery resources. These small files stored on your device help us remember your preferences and provide personalized content.

We use essential cookies that are necessary for basic website functionality, like remembering items in your cart or keeping you logged in. We also use analytics cookies to understand which content is most helpful and performance cookies to ensure our website loads quickly and works properly.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but we'll always respect your choices about data collection.

International Data Transfers

While evolystranox is based in Canada and primarily serves Canadian users, some of our service providers may process your information outside of Canada. When this happens, we ensure your information receives the same level of protection it would have in Canada.

Any international transfers happen only with service providers who have demonstrated adequate data protection measures. We use standard contractual clauses approved by Canadian privacy authorities to ensure your rights are protected regardless of where your data is processed.

Children's Privacy

Our financial recovery services are designed for adults dealing with financial challenges. We don't knowingly collect personal information from children under 18. If you're under 18, please don't provide any personal information on our website or sign up for our programs.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately. Parents who believe their child has provided information to us should contact us right away so we can remove it from our systems.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.

Minor updates that don't affect how we use your personal information may be made without individual notification, but we'll always update the effective date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.